Jira Service Management

{"xsrfToken":"ac703b0fd29cf7034b989b1e1bf900917c51063c_lout","branding":{"id":"2","key":"mdsd","name":"Technology","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#31dcde","headerLinkHoverBGColor":"#31dcde","headerBadgeColor":"#31dcde"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8c09ef92-be3b-483e-8e41-d14acd32df93/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NDMyZGQyZC0wMzVmLTQ1Y2UtODU2OC0wNzRlOTA2MDJkNTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhjMDllZjkyLWJlM2ItNDgzZS04ZTQxLWQxNGFjZDMyZGY5MyI6WyJyZWFkIl19LCJleHAiOjE3NDM3NzA3MzcsIm5iZiI6MTc0Mzc3MDEzN30.QnhJ07aPQ1RAkfgAScqM5cn54GxT3N7EZTad-xRmfrY&client=9432dd2d-035f-45ce-8568-074e90602d50&mode=fit","logoId":"8c09ef92-be3b-483e-8e41-d14acd32df93","isLogoAvailable":true,"helpCenterTitle":"Welcome to Franchise Care","sharedPortalName":"Franchise Care","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Franchise Care","sharedPortalName":"Franchise Care","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#423e89","helpCenterTitleColor":"#fffdfd","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d107f574-ac28-44f0-86c2-9a3a5065139f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NDMyZGQyZC0wMzVmLTQ1Y2UtODU2OC0wNzRlOTA2MDJkNTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQxMDdmNTc0LWFjMjgtNDRmMC04NmMyLTlhM2E1MDY1MTM5ZiI6WyJyZWFkIl19LCJleHAiOjE3NDM3NzA3MzcsIm5iZiI6MTc0Mzc3MDEzN30.38zVH-_62JWrC_Q_Y7NdrYqkufnQympNyjxeFpk5IVE&client=9432dd2d-035f-45ce-8568-074e90602d50&height=300&mode=fit","bannerMediaApiFileId":"d107f574-ac28-44f0-86c2-9a3a5065139f","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"mdsd","projectId":10006,"serviceDeskId":2,"name":"Technology","description":"You can raise a Technology Related Service Desk request from the options provided.\nPlease note Operating hours are 08:00 to 20:00 AEST Weekdays 08:00 to 17:00 AEST Weekends\nFor anything Urgent please contact 1300 383 129 Option 3.\nTo escalate a logged ticket: <a href=\"https://minordkl.atlassian.net/wiki/x/AgDHjg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://minordkl.atlassian.net/wiki/x/AgDHjg</a>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"853","name":"Corp - Business Insight Request","descriptionHtml":"","callToAction":"Corp - Business Insight Request","introHtml":"Support Office internal request for reporting & analysis","icon":10962,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10962","groups":[67],"key":""},{"id":"410","name":"Corp - Change Request","descriptionHtml":"A ‘change’ is the addition, modification or removal of any component used to deliver IT Services. All changes must be logged and must be approved before implemented","callToAction":"Corp - Change Request","introHtml":"A ‘change’ is the addition, modification or removal of any component used to deliver IT Services. All changes must be logged and must be approved before implemented","icon":10721,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10721","groups":[67],"key":""},{"id":"308","name":"Corp - Development Requests","descriptionHtml":"","callToAction":"Corp - Development Requests","introHtml":"Development Requests for non website Changes minimum 5 business day lead time","icon":10681,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10681","groups":[67],"key":""},{"id":"227","name":"Corp - General Requests / issues","descriptionHtml":"","callToAction":"Corp - General Requests / issues","introHtml":"","icon":10641,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10641","groups":[67,65],"key":""},{"id":"457","name":"Corp - Hardware Issues / Requests","descriptionHtml":"","callToAction":"Corp - Hardware Issues / Requests","introHtml":"Any issues with your computer, screens, mouse or keyboard","icon":10738,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10738","groups":[67],"key":""},{"id":"312","name":"Corp - Internet or WI-FI","descriptionHtml":"","callToAction":"Corp - Internet or WI-FI","introHtml":"Issues with the Wi-Fi or network connectivity In the Corporate office","icon":10627,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10627","groups":[67,65],"key":""},{"id":"318","name":"Corp - New User Request","descriptionHtml":"New User Requests will only be accepted from an authorised member of HR with the correct onboarding document","callToAction":"Corp - New User Request","introHtml":"Please allow up to two (2) weeks lead time New User Requests will only be accepted from an authorised member of HR with the correct onboarding documents.","icon":10639,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10639","groups":[67,65],"key":""},{"id":"459","name":"Corp - Password Issues","descriptionHtml":"","callToAction":"Corp - Password Issues","introHtml":"Any issues with signing into your MinorDKL accounts or computer","icon":10679,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10679","groups":[67],"key":""},{"id":"226","name":"Corp - Printing Issues","descriptionHtml":"","callToAction":"Corp - Printing Issues","introHtml":"Issues with Printing or Scanning In the Corporate office","icon":10626,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10626","groups":[67],"key":""},{"id":"225","name":"Corp - Request New Hardware","descriptionHtml":"","callToAction":"Corp - Request New Hardware","introHtml":"Request new Hardware for staff in the office","icon":10640,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10640","groups":[67,65],"key":""},{"id":"596","name":"Corp - Teams","descriptionHtml":"","callToAction":"Corp - Teams","introHtml":"Teams services Phone Settings meetings and messaging","icon":10974,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10974","groups":[67],"key":""},{"id":"791","name":"Corp - Website Update Requests","descriptionHtml":"","callToAction":"Corp - Website Update Requests","introHtml":"Website Change Request Form minimum 5 business day lead time","icon":10627,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10627","groups":[67],"key":""},{"id":"466","name":"EFTPOS Issues","descriptionHtml":"","callToAction":"EFTPOS Issues","introHtml":"","icon":10752,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10752","groups":[13],"key":""},{"id":"36","name":"Employee Codes","descriptionHtml":"Please provide the First Name and Last Name of the employee for new employee codes also mention what code is required i.e Normal (Kitchen Hands, Servers etc.), Manager, Franchisee. For Example New - John Smith - Normal Code","callToAction":"Employee Codes","introHtml":"Request new POS login codes, change Employee codes or disable employee codes","icon":10630,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[13],"key":""},{"id":"654","name":"Gift Card - Technical Issues","descriptionHtml":"","callToAction":"Gift Card - Technical Issues","introHtml":"For technical issues relating to Gift Card use on Point of Sale.","icon":10904,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10904","groups":[13],"key":""},{"id":"639","name":"Integrated EFTPOS - Setup Request","descriptionHtml":"<h3><a name=\"Beforesubmittingpleaseensureyouhaveacceptedthetesttransactionofanominalamountandhave.YouwillalsorequireyourmerchantIDprovidedinemail.\" target=\"_blank\"></a>Before submitting please ensure you have accepted the test transaction of a nominal amount and have confirmed with Windcave. You will also require your merchant ID provided in email.</h3>","callToAction":"Integrated EFTPOS - Setup Request","introHtml":"Setup requests for intergrated eftpos","icon":10896,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10896","groups":[13],"key":""},{"id":"39","name":"Internet","descriptionHtml":"","callToAction":"Internet","introHtml":"Issue with the in store Internet","icon":10762,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10762","groups":[13],"key":""},{"id":"872","name":"IT Menu Brief","descriptionHtml":"","callToAction":"IT Menu Brief","introHtml":"All New Menu, National Promotion, LSM, Coupon and Trial's must be submitted here","icon":10983,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10983","groups":[67],"key":""},{"id":"40","name":"KDS Issues ","descriptionHtml":"","callToAction":"KDS Issues ","introHtml":"KDS Issues","icon":10625,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10625","groups":[13],"key":""},{"id":"472","name":"Mailbox Access Request","descriptionHtml":"If you require access to an existing or past employee's email address, please request access here. Once the ticket is raised IT will contact the relevant parties to approve your access, this approval needs to come from HR as well as the department head of the requested mailbox.\nIf you're requesting access to a shared mailbox or distribution list, only department head approval is required.","callToAction":"Mailbox Access Request","introHtml":"Request access to an email address or mailbox","icon":10764,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10764","groups":[67],"key":""},{"id":"432","name":"Menu Services - LSM Requests","descriptionHtml":"","callToAction":"Menu Services - LSM Requests","introHtml":"LSM Requests","icon":10725,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10725","groups":[13],"key":""},{"id":"303","name":"Password Issues","descriptionHtml":"","callToAction":"Password Issues","introHtml":"Password issues with Reporting and Analytics and Email addresses","icon":10679,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10679","groups":[13],"key":""},{"id":"26","name":"Phone Issues ","descriptionHtml":"<h3><a name=\"PleasefollowthefollowingguideforTIPTTroubleshootinghttps%3A%2F%2Fminordkl.atlassian.net%2Fservicedesk%2Fcustomer%2Fportal%2F2%2Farticle%2F847937541%3Fsrc%3D1241289667\" target=\"_blank\"></a>Please follow the following guide for <a href=\"https://minordkl.atlassian.net/servicedesk/customer/portal/2/article/847937541?src=1241289667\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">TIPT Troubleshooting</a></h3>","callToAction":"Phone Issues ","introHtml":"For issues relating to your store phone","icon":10756,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10756","groups":[13],"key":""},{"id":"38","name":"POS Issues ","descriptionHtml":"","callToAction":"POS Issues ","introHtml":"Point Of Sale Issues","icon":10624,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10624","groups":[13],"key":""},{"id":"41","name":"Printing Issues ","descriptionHtml":"","callToAction":"Printing Issues ","introHtml":"Issues with docket, tax, kitchen printing","icon":10626,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10626","groups":[13],"key":""},{"id":"452","name":"Reporting Issues - Application","descriptionHtml":"","callToAction":"Reporting Issues - Application","introHtml":"Issues with Reporting. Reporting & Analytics, In Motion App","icon":10733,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10733","groups":[13],"key":""},{"id":"896","name":"Request Mailbox Access","descriptionHtml":"","callToAction":"Request Mailbox Access","introHtml":"Please complete the below form if you require access to any mailbox accounts, whether that be a previous employees, shared mailbox or distribution list.","icon":10984,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10984","groups":[67],"key":""},{"id":"28","name":"Request new Hardware/PI Tech Request","descriptionHtml":"","callToAction":"Request new Hardware/PI Tech Request","introHtml":"Request New POS, KDS and other store hardware or For a Technician to visit the store.","icon":10629,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10629","groups":[13],"key":""},{"id":"18","name":"Store - General Enquiries","descriptionHtml":"","callToAction":"Store - General Enquiries","introHtml":"Get assistance for general Technology problems and questions.","icon":10680,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10680","groups":[13,65],"key":""},{"id":"827","name":"Table Ordering - Stripe Account Setup","descriptionHtml":"<h3><a name=\"PleasecompletethebelowformonceStripeaccountprocesshasbeencompleted.Ifyouhavecreatedanaccountpleaseusethefollowinglink%26gt%3BTabsquareStripeAccounthttps%3A%2F%2Ftabsquarehelp.freshdesk....\" target=\"_blank\"></a>Please complete the below form once Stripe account process has been completed. If you have created an account please use the following link --> <a href=\"https://tabsquarehelp.freshdesk.com/support/solutions/articles/33000289184-tcc-stripe-sub-account-creation\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Tabsquare Stripe Account</a> Please ensure you enter the store name and screen shot the account details to add to the ticket</h3>","callToAction":"Table Ordering - Stripe Account Setup","introHtml":"","icon":10919,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10919","groups":[13],"key":""},{"id":"809","name":"Tabsquare","descriptionHtml":"","callToAction":"Tabsquare","introHtml":"","icon":10919,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10919","groups":[13],"key":""},{"id":"832","name":"Unlock Account","descriptionHtml":"","callToAction":"Unlock Account","introHtml":"Unlock Account","icon":10949,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10949","groups":[67],"key":""},{"id":"870","name":"Wi-Fi","descriptionHtml":"","callToAction":"Wi-Fi","introHtml":"Issue with the in-store WI-FI","icon":10975,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10975","groups":[13],"key":""},{"id":"914","name":"Zscaler - Firewall","descriptionHtml":"For any website you want to request access for please copy and paste the URL into the description. Example: https:www.thisisawebsite.com.au\nFor any Apps please provides the name & pictures of the app.","callToAction":"Zscaler - Firewall","introHtml":"For requests to allow a website or app through the Zscaler Firewall","icon":11005,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11005","groups":[67],"key":""},{"id":"831","name":"**MASTER TICKETS**","descriptionHtml":"","callToAction":"**MASTER TICKETS**","introHtml":"Escalation Ticket for notifying key stakeholders","icon":10894,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10894","groups":[],"key":""},{"id":"815","name":"Adapt It","descriptionHtml":"","callToAction":"Adapt It","introHtml":"","icon":10933,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10933","groups":[],"key":""},{"id":"480","name":"CCTV","descriptionHtml":"","callToAction":"CCTV","introHtml":"","icon":10770,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10770","groups":[],"key":""},{"id":"408","name":"Change of Ownership","descriptionHtml":"","callToAction":"Change of Ownership","introHtml":"","icon":10720,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10720","groups":[],"key":""},{"id":"808","name":"Clock in System","descriptionHtml":"","callToAction":"Clock in System","introHtml":"","icon":11221,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11221","groups":[],"key":""},{"id":"470","name":"Corp - Akamai Changes / Requests","descriptionHtml":"","callToAction":"Corp - Akamai Changes / Requests","introHtml":"","icon":10761,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10761","groups":[],"key":""},{"id":"819","name":"Corp - Amazon Connect","descriptionHtml":"","callToAction":"Corp - Amazon Connect","introHtml":"","icon":10936,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10936","groups":[],"key":""},{"id":"647","name":"Corp - Amazon Workspaces","descriptionHtml":"","callToAction":"Corp - Amazon Workspaces","introHtml":"Amazon workspace issues.","icon":10902,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10902","groups":[],"key":""},{"id":"467","name":"Corp - Atlassian Issues / Access Requests","descriptionHtml":"","callToAction":"Corp - Atlassian Issues / Access Requests","introHtml":"","icon":10759,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10759","groups":[],"key":""},{"id":"858","name":"Corp - AWS","descriptionHtml":"","callToAction":"Corp - AWS","introHtml":"","icon":10965,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10965","groups":[],"key":""},{"id":"631","name":"Corp - Backup Notifications","descriptionHtml":"","callToAction":"Corp - Backup Notifications","introHtml":"Backup services, Exchange, One Drive, Sharepoint","icon":10890,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10890","groups":[],"key":""},{"id":"663","name":"Corp - Backup Remediation","descriptionHtml":"","callToAction":"Corp - Backup Remediation","introHtml":"","icon":10903,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10903","groups":[],"key":""},{"id":"998","name":"Corp - Bluewater Billing","descriptionHtml":"","callToAction":"Corp - Bluewater Billing","introHtml":"Corp - Bluewater Billing","icon":11188,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11188","groups":[],"key":""},{"id":"664","name":"Corp - BonChon","descriptionHtml":"","callToAction":"Corp - BonChon","introHtml":"","icon":10909,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10909","groups":[],"key":""},{"id":"822","name":"Corp - Certificates","descriptionHtml":"","callToAction":"Corp - Certificates","introHtml":"","icon":10939,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10939","groups":[],"key":""},{"id":"406","name":"Corp - Change of User Attributes","descriptionHtml":"","callToAction":"Corp - Change of User Attributes","introHtml":"","icon":10718,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10718","groups":[],"key":""},{"id":"516","name":"Corp - Connect Changes","descriptionHtml":"","callToAction":"Corp - Connect Changes","introHtml":"Changes relating to Connect Portal","icon":10826,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10826","groups":[],"key":""},{"id":"648","name":"Corp - Data Integrity ","descriptionHtml":"","callToAction":"Corp - Data Integrity ","introHtml":"","icon":10733,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10733","groups":[],"key":""},{"id":"649","name":"Corp - Data Request","descriptionHtml":"","callToAction":"Corp - Data Request","introHtml":"","icon":10903,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10903","groups":[],"key":""},{"id":"475","name":"Corp - Domain Registration / Changes","descriptionHtml":"","callToAction":"Corp - Domain Registration / Changes","introHtml":"","icon":10767,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10767","groups":[],"key":""},{"id":"626","name":"Corp - Dynamics AX","descriptionHtml":"","callToAction":"Corp - Dynamics AX","introHtml":"","icon":10848,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10848","groups":[],"key":""},{"id":"429","name":"Corp - Incident Management - Outage / Problem","descriptionHtml":"","callToAction":"Corp - Incident Management - Outage / Problem","introHtml":"Incident Management","icon":10723,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10723","groups":[],"key":""},{"id":"816","name":"Corp - Invoices","descriptionHtml":"","callToAction":"Corp - Invoices","introHtml":"","icon":10934,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10934","groups":[],"key":""},{"id":"613","name":"Corp - Knowledge Articles Creation","descriptionHtml":"","callToAction":"Corp - Knowledge Articles Creation","introHtml":"","icon":10759,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10759","groups":[],"key":""},{"id":"661","name":"Corp - Load Gift Card","descriptionHtml":"","callToAction":"Corp - Load Gift Card","introHtml":"","icon":10904,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10904","groups":[],"key":""},{"id":"623","name":"Corp - Loaned Hardware","descriptionHtml":"","callToAction":"Corp - Loaned Hardware","introHtml":"Loaned Hardware","icon":10845,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10845","groups":[],"key":""},{"id":"641","name":"Corp - Mapping Requests","descriptionHtml":"","callToAction":"Corp - Mapping Requests","introHtml":"corp data mapping requests specifically relating to change in store status i.e. Close, Open or new RVC's","icon":10733,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10733","groups":[],"key":""},{"id":"471","name":"Corp - Microsoft Office Suite","descriptionHtml":"","callToAction":"Corp - Microsoft Office Suite","introHtml":"","icon":10763,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10763","groups":[],"key":""},{"id":"643","name":"Corp - Multi-Factor Authentication (MFA)","descriptionHtml":"","callToAction":"Corp - Multi-Factor Authentication (MFA)","introHtml":"Opt-In for Multi-Factor Authentication","icon":10897,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10897","groups":[],"key":""},{"id":"458","name":"Corp - 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