{"xsrfToken":"d83dde38a669854ce9f4586d5e943f86de01f872_lout","branding":{"id":"2","key":"mdsd","name":"Technology","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#31dcde","headerLinkHoverBGColor":"#31dcde","headerBadgeColor":"#31dcde"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8c09ef92-be3b-483e-8e41-d14acd32df93/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NDMyZGQyZC0wMzVmLTQ1Y2UtODU2OC0wNzRlOTA2MDJkNTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhjMDllZjkyLWJlM2ItNDgzZS04ZTQxLWQxNGFjZDMyZGY5MyI6WyJyZWFkIl19LCJleHAiOjE3NDM3MzQwMjksIm5iZiI6MTc0MzczMzQyOX0.QJVnSOgSu2O974KsiRUOqDsEcinLA91ry6J3nbznxak&client=9432dd2d-035f-45ce-8568-074e90602d50&mode=fit","logoId":"8c09ef92-be3b-483e-8e41-d14acd32df93","isLogoAvailable":true,"helpCenterTitle":"Welcome to Franchise Care","sharedPortalName":"Franchise Care","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Franchise Care","sharedPortalName":"Franchise Care","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#423e89","helpCenterTitleColor":"#fffdfd","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d107f574-ac28-44f0-86c2-9a3a5065139f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NDMyZGQyZC0wMzVmLTQ1Y2UtODU2OC0wNzRlOTA2MDJkNTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQxMDdmNTc0LWFjMjgtNDRmMC04NmMyLTlhM2E1MDY1MTM5ZiI6WyJyZWFkIl19LCJleHAiOjE3NDM3MzQwMjksIm5iZiI6MTc0MzczMzQyOX0.VshG5bz_cmN8_6YX3081BZI2P85Lg-YpZQzLXtAnwNY&client=9432dd2d-035f-45ce-8568-074e90602d50&height=300&mode=fit","bannerMediaApiFileId":"d107f574-ac28-44f0-86c2-9a3a5065139f","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"mdsd","projectId":10006,"serviceDeskId":2,"name":"Technology","description":"<p>You can raise a Technology Related Service Desk request from the options provided.</p>\n<p>Please note Operating hours are<br> 08:00 to 20:00 AEST Weekdays<br> 08:00 to 17:00 AEST Weekends</p>\n<p>For anything Urgent please contact 1300 383 129 Option 3.</p>\n<p>To escalate a logged ticket:<br> <a href=\"https://minordkl.atlassian.net/wiki/x/AgDHjg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://minordkl.atlassian.net/wiki/x/AgDHjg</a></p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"853","name":"Corp - Business Insight Request","descriptionHtml":"","callToAction":"Corp - Business Insight Request","introHtml":"<p>Support Office internal request for reporting & analysis</p>","icon":10962,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10962","groups":[67],"key":""},{"id":"410","name":"Corp - Change Request","descriptionHtml":"<p>A ‘change’ is the addition, modification or removal of any component used to deliver IT Services. 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Once the ticket is raised IT will contact the relevant parties to approve your access, this approval needs to come from HR as well as the department head of the requested mailbox.</p>\n<p>If you're requesting access to a shared mailbox or distribution list, only department head approval is required.</p>","callToAction":"Mailbox Access Request","introHtml":"<p>Request access to an email address or mailbox</p>","icon":10764,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10764","groups":[67],"key":""},{"id":"432","name":"Menu Services - LSM Requests","descriptionHtml":"","callToAction":"Menu Services - LSM Requests","introHtml":"<p>LSM Requests</p>","icon":10725,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10725","groups":[13],"key":""},{"id":"303","name":"Password Issues","descriptionHtml":"","callToAction":"Password Issues","introHtml":"<p>Password issues with Reporting and Analytics and Email addresses</p>","icon":10679,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10679","groups":[13],"key":""},{"id":"26","name":"Phone Issues ","descriptionHtml":"<h3><a name=\"PleasefollowthefollowingguideforTIPTTroubleshootinghttps%3A%2F%2Fminordkl.atlassian.net%2Fservicedesk%2Fcustomer%2Fportal%2F2%2Farticle%2F847937541%3Fsrc%3D1241289667\" target=\"_blank\"></a>Please follow the following guide for <a href=\"https://minordkl.atlassian.net/servicedesk/customer/portal/2/article/847937541?src=1241289667\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">TIPT Troubleshooting</a></h3>","callToAction":"Phone Issues ","introHtml":"<p>For issues relating to your store phone</p>","icon":10756,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10756","groups":[13],"key":""},{"id":"38","name":"POS Issues ","descriptionHtml":"","callToAction":"POS Issues ","introHtml":"<p>Point Of Sale Issues</p>","icon":10624,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10624","groups":[13],"key":""},{"id":"41","name":"Printing Issues ","descriptionHtml":"","callToAction":"Printing Issues ","introHtml":"<p>Issues with docket, tax, kitchen printing</p>","icon":10626,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10626","groups":[13],"key":""},{"id":"452","name":"Reporting Issues - Application","descriptionHtml":"","callToAction":"Reporting Issues - Application","introHtml":"<p>Issues with Reporting. Reporting & Analytics, In Motion App</p>","icon":10733,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10733","groups":[13],"key":""},{"id":"896","name":"Request Mailbox Access","descriptionHtml":"","callToAction":"Request Mailbox Access","introHtml":"<p>Please complete the below form if you require access to any mailbox accounts, whether that be a previous employees, shared mailbox or distribution list.</p>","icon":10984,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10984","groups":[67],"key":""},{"id":"28","name":"Request new Hardware/PI Tech Request","descriptionHtml":"","callToAction":"Request new Hardware/PI Tech Request","introHtml":"<p>Request New POS, KDS and other store hardware or For a Technician to visit the store.</p>","icon":10629,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10629","groups":[13],"key":""},{"id":"18","name":"Store - General Enquiries","descriptionHtml":"","callToAction":"Store - General Enquiries","introHtml":"<p>Get assistance for general Technology problems and questions.</p>","icon":10680,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10680","groups":[13,65],"key":""},{"id":"827","name":"Table Ordering - Stripe Account Setup","descriptionHtml":"<h3><a name=\"PleasecompletethebelowformonceStripeaccountprocesshasbeencompleted.Ifyouhavecreatedanaccountpleaseusethefollowinglink%26gt%3BTabsquareStripeAccounthttps%3A%2F%2Ftabsquarehelp.freshdesk....\" target=\"_blank\"></a>Please complete the below form once Stripe account process has been completed. If you have created an account please use the following link --> <a href=\"https://tabsquarehelp.freshdesk.com/support/solutions/articles/33000289184-tcc-stripe-sub-account-creation\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Tabsquare Stripe Account</a> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">Please ensure you enter the store name and screen shot the account details to add to the ticket</h3>","callToAction":"Table Ordering - Stripe Account Setup","introHtml":"","icon":10919,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10919","groups":[13],"key":""},{"id":"809","name":"Tabsquare","descriptionHtml":"","callToAction":"Tabsquare","introHtml":"","icon":10919,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10919","groups":[13],"key":""},{"id":"832","name":"Unlock Account","descriptionHtml":"","callToAction":"Unlock Account","introHtml":"<p>Unlock Account</p>","icon":10949,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10949","groups":[67],"key":""},{"id":"870","name":"Wi-Fi","descriptionHtml":"","callToAction":"Wi-Fi","introHtml":"<p>Issue with the in-store WI-FI</p>","icon":10975,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10975","groups":[13],"key":""},{"id":"914","name":"Zscaler - Firewall","descriptionHtml":"<p>For any website you want to request access for please copy and paste the URL into the description. <br> Example: https:www.thisisawebsite.com.au</p>\n<p>For any Apps please provides the name & pictures of the app.</p>","callToAction":"Zscaler - Firewall","introHtml":"<p>For requests to allow a website or app through the Zscaler Firewall</p>","icon":11005,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11005","groups":[67],"key":""},{"id":"831","name":"**MASTER TICKETS**","descriptionHtml":"","callToAction":"**MASTER TICKETS**","introHtml":"<p>Escalation Ticket for notifying key stakeholders</p>","icon":10894,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10894","groups":[],"key":""},{"id":"815","name":"Adapt It","descriptionHtml":"","callToAction":"Adapt It","introHtml":"","icon":10933,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10933","groups":[],"key":""},{"id":"480","name":"CCTV","descriptionHtml":"","callToAction":"CCTV","introHtml":"","icon":10770,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10770","groups":[],"key":""},{"id":"408","name":"Change of Ownership","descriptionHtml":"","callToAction":"Change of Ownership","introHtml":"","icon":10720,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10720","groups":[],"key":""},{"id":"808","name":"Clock in System","descriptionHtml":"","callToAction":"Clock in System","introHtml":"","icon":11221,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11221","groups":[],"key":""},{"id":"470","name":"Corp - Akamai Changes / Requests","descriptionHtml":"","callToAction":"Corp - Akamai Changes / Requests","introHtml":"","icon":10761,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10761","groups":[],"key":""},{"id":"819","name":"Corp - Amazon Connect","descriptionHtml":"","callToAction":"Corp - Amazon Connect","introHtml":"","icon":10936,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10936","groups":[],"key":""},{"id":"647","name":"Corp - Amazon Workspaces","descriptionHtml":"","callToAction":"Corp - Amazon Workspaces","introHtml":"<p>Amazon workspace issues.</p>","icon":10902,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10902","groups":[],"key":""},{"id":"467","name":"Corp - Atlassian Issues / Access Requests","descriptionHtml":"","callToAction":"Corp - Atlassian Issues / Access Requests","introHtml":"","icon":10759,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10759","groups":[],"key":""},{"id":"858","name":"Corp - AWS","descriptionHtml":"","callToAction":"Corp - AWS","introHtml":"","icon":10965,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10965","groups":[],"key":""},{"id":"631","name":"Corp - Backup Notifications","descriptionHtml":"","callToAction":"Corp - Backup Notifications","introHtml":"<p>Backup services, Exchange, One Drive, Sharepoint</p>","icon":10890,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10890","groups":[],"key":""},{"id":"663","name":"Corp - Backup Remediation","descriptionHtml":"","callToAction":"Corp - Backup Remediation","introHtml":"","icon":10903,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10903","groups":[],"key":""},{"id":"998","name":"Corp - Bluewater Billing","descriptionHtml":"","callToAction":"Corp - Bluewater Billing","introHtml":"<p>Corp - Bluewater Billing</p>","icon":11188,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11188","groups":[],"key":""},{"id":"664","name":"Corp - BonChon","descriptionHtml":"","callToAction":"Corp - BonChon","introHtml":"","icon":10909,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10909","groups":[],"key":""},{"id":"822","name":"Corp - Certificates","descriptionHtml":"","callToAction":"Corp - Certificates","introHtml":"","icon":10939,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10939","groups":[],"key":""},{"id":"406","name":"Corp - Change of User Attributes","descriptionHtml":"","callToAction":"Corp - Change of User Attributes","introHtml":"","icon":10718,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10718","groups":[],"key":""},{"id":"516","name":"Corp - Connect Changes","descriptionHtml":"","callToAction":"Corp - Connect Changes","introHtml":"<p>Changes relating to Connect Portal</p>","icon":10826,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10826","groups":[],"key":""},{"id":"648","name":"Corp - Data Integrity ","descriptionHtml":"","callToAction":"Corp - Data Integrity ","introHtml":"","icon":10733,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10733","groups":[],"key":""},{"id":"649","name":"Corp - Data Request","descriptionHtml":"","callToAction":"Corp - Data Request","introHtml":"","icon":10903,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10903","groups":[],"key":""},{"id":"475","name":"Corp - Domain Registration / Changes","descriptionHtml":"","callToAction":"Corp - Domain Registration / Changes","introHtml":"","icon":10767,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10767","groups":[],"key":""},{"id":"626","name":"Corp - Dynamics AX","descriptionHtml":"","callToAction":"Corp - Dynamics AX","introHtml":"","icon":10848,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10848","groups":[],"key":""},{"id":"429","name":"Corp - Incident Management - Outage / Problem","descriptionHtml":"","callToAction":"Corp - Incident Management - Outage / Problem","introHtml":"<p>Incident Management</p>","icon":10723,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10723","groups":[],"key":""},{"id":"816","name":"Corp - Invoices","descriptionHtml":"","callToAction":"Corp - Invoices","introHtml":"","icon":10934,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10934","groups":[],"key":""},{"id":"613","name":"Corp - Knowledge Articles Creation","descriptionHtml":"","callToAction":"Corp - Knowledge Articles Creation","introHtml":"","icon":10759,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10759","groups":[],"key":""},{"id":"661","name":"Corp - Load Gift Card","descriptionHtml":"","callToAction":"Corp - Load Gift Card","introHtml":"","icon":10904,"iconUrl":"https://minordkl.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10904","groups":[],"key":""},{"id":"623","name":"Corp - 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