This guide outlines the workflow, procedure and expectations associated with room service delivery.
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Charlotte Street Coffee Club delivers room service to two properties:
Oaks Charlotte Towers: 128 Charlotte St, Brisbane City QLD 4000 (building above restaurant)
Oaks Festival Suites: 108 Albert Street, Brisbane, 4000, Australia (adjacent to restaurant, across intersection, 150m West on Charlotte Street)
Service Times: Between 6am-9am and 5pm-9am, 7 days
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NOTE: Room service to Oaks Festival Suites will require you to walk through the CBD, possibly in the evening, after dark. It is important to consider the following when delivering at anytime of day, in particular at night:
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WHERE TO SIGN There will be a section at the bottom of the receipts for the customer to sign in order for you to process charge backs. Before leaving the store, draw a small X so the customer knows where to sign. Keep these receipts and take back to the store. | .png%20%E2%80%8E-%20Photos.png?version=1&modificationDate=1698649366231&cacheVersion=1&api=v2&width=209) |
OAKS CHARLOTTE TOWERS ROOM SERVICE The first three numbers determine the building that the room service order has come from. If the TBL number starts with 100 this means Oaks Charlotte Towers. The remaining four digits are the room number. In the example (left), the room number is 0505. | .png%20%E2%80%8E-%20Photos.png?version=1&modificationDate=1698649507045&cacheVersion=1&api=v2&width=263) .png%20%E2%80%8E-%20Photos.png?version=1&modificationDate=1698649507045&cacheVersion=1&api=v2&width=219) |
OAKS FESTIVAL SUITES The first three numbers determine the building that the room service order has come from. If the TBL number starts with 200 this means Oaks Festival Suites. The remaining four digits are the room number. In the example (left), the room number is 0203. |   |
WORKPLACE HEALTH AND SAFETY
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