How To - Close Open Checks
- Nicholas Kent
Sometimes an open checks with Multiple items or with a VIP card attached are difficult to close and will often show up the following errors. Please follow the “Closing multiple item check” & “Closing loyalty card check” to avoid these errors
Close open check | |
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Sign into the POS with a manager code Navigate to the FUNCTIONS tab then OPEN CHECKS | 
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Click on the check you would like to CLOSE | 
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Navigate to the MGMT tab
Press “CLOSE OUTSTANDING CHECKS” to tender the check as the “OUTSTANDING CHECKS” tender type. This is done so it doesn’t affect reporting on the stores CASH or EFTPOS tenders
If you are signed into the POS as your SYS ADMIN code this button will instead say “SYS ADMIN” press it anyway and a context menu will appear where you can click “CLOSE OUTSTANDING CHECKS” |
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Once the required checks are closed go to the FUNCTIONS tab, then REPORTS and run the RVC FINANCIAL report.
Once the report page loads press the “RUN REPORT” button on the bottom right |  
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This report will show the check count and total amount tendered using this button.
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Closing multiple item check | |
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Checks with a Multiple quantity item will need to be split first This step must be done first even if there is a Loyalty card attached |
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Go to “Payment” then “Payment” then “Split Check” |
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Select one of the multiple quantity items and drag it to the next check You will need to drag each one of the multiple items to a new check If there are 3 of an item you will need to split these on to 3 different checks |
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Then select “Save” |
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Select “Yes” |
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Select “No” |
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You then then void off the other items and then select “Functions” then “MGMT” then “Close Outstanding Checks” |
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and select “OK” to finish |
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Closing loyalty card check | |
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For checks with Loyalty cards attached the loyalty card must be voided first |
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Select the loyalty card then “VOID” |
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Next add an item |
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Then void off all remaining items |
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then select “Functions” then “MGMT” then “Close Outstanding Checks” |
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and select “OK” to finish |
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