Head Set User Guide

Head Set Controls

Green (Steady) light: Lane 1 no car present, Stand by

Red / Green (Steady) light: Lane 2 (Dual lane) no car, Stand by

Blue (Flashing) light: Car arrived, but not answered

Blue (Steady) light: Car present and answered

Red (Steady) light: Talk (either lane or page)

CHANGING THE BATTERY

1. Use your finger to gentle press up on the battery latch. This will release the battery as shown in Image 1.

2. Using your finger nail, gently pull the discharged battery from the battery housing as shown in Image 2.

3. Insert a fully charged battery in the housing with the notch on the battery facing upward. Ensure the battery is fully inserted.

CHARGING THE BATTERY

To charge a battery, insert the battery in one of the Charging Stations or place the G5 headset (with the battery inserted) into the Headset Charger slot as shown.

• The LED(s) on the battery will now flash Green indicating the battery is currently being charged.

• All four LEDS will be lit Green (steady) to indicate the battery is fully charged.

• Charge batteries after every shift.

BATTERY INDICATOR LIGHTS

Battery is out of G5 battery charger and the button has been pressed and held down. Each LED represents 25% charge.

All 4 LEDs Lit Green (Steady) 100% charge 3 LEDs Lit Green (Steady) 75% charge 2 LEDs Lit Green (Steady) 50% charge 1 LED Lit Green (Steady) 25% charge

Battery is in charger and is currently charging. Each LED represents 25% charge.

1st LED Flashing Green up to 25% charge 2nd LED Flashing Green up to 50% charge 3rd LED Flashing Green up to 75% charge 4th LED Flashing Green up to 100% charge

Battery end of life. Top and Bottom LEDs Lit Green Replace the battery

HEADSET CLEANING

• For good health and hygiene, every headset should be cleaned on a regular schedule.

• Before cleaning, remove the battery and the soft foam ear pad from the headset.

• Use a damp soft cloth to wipe the surfaces clean. We recommend using a 3M™ 5040/7065 Cleaning Wipe or a Scotch-Brite® High Performance Cloth.

• DO NOT soak the headset or immerse it in water; you might damage the electronics.

• DO NOT bend the microphone boom.

HEADSET HYGIENE PACKS

These can be ordered direct from Summit by contacting them wither via phone on 03 9798 2515 or email at sales@summitinnovations.com.au

Single Lane head set guide:

During peak times the secondary order taker should be in a position to order take if the primary order taker is processing a payment.

By the team on the coffee machine and food prep / BOH wearing a headset you can gain a 5 sec advantage by starting to prepare the order while the customer is still ordering.

More headset on heads =Faster service = Guest satisfaction = Sales

Dual Lane head set guide:

During peak times the cashier should order take in the slowest lane so they can multitask with taking orders and processing payments.

Dual lane set-ups are designed for 2 cars to have an order taken simultaneously.

Note: only is operating with 2 POS for order taking.

Order Taker Modes & Configuration

Order Taking Mode:

Manual Listen (ML)

Customer Order Point microphone stays on until vehicle departs Push To Talk (PTT)

Automatic Listen (AL) Headset beeps when vehicle detected; no buttons to push

Manual Latching Talk (MLT)

• Headset beeps when vehicle is detected •

• Tap Talk button to turn on Customer Order Point microphone and hear the customer

• Push and Hold the Talk button to talk to the customer

• Release the Talk button to turn off microphone so customer cannot hear you (Mute)

• automatically hear the customer

• Customer Order Point microphone automatically turns on and stays on until vehicle departs

• Tap the Talk button to talk to the customer

• Customer Order Point and Headset microphones stay on until you tap the Talk button again

Change Order Taking Mode:

There are seven (7) order taking modes, which offer different combinations of speaking, listening, automatic standby, vehicle detector, and order point modes.

Perform the following procedure to switch to a different order taker mode:

1. Press t until the Mode selection is highlighted.

2. Press Enter.

3. Press s,t, or to select a new order taker mode. Your choices are ML/PTT, ML/MLT, AL/PTT, AL/MLT, Hands Free, Outside, and Always On. As above.

Note: Your system may be configured with fewer order taking mode options than the number described in this section. You must enter User configuration (passcode required) to enable or disable individual order taking modes.

Access Configuration Mode:

Configuration mode is a passcode-protected area that contains most of the configuration options for the base station system. Using the access provided for users it is possible to set up all of the functionality of the system.

To enter the configuration mode:

1. Enter your user passcode.

2. Press and release Mode key.

3. The display will show the user name and ID number (e.g., User1 ID = 1)

Changing Microphone Volume:

Changing the inbound microphone volume affects the sound volume coming from the customer order point microphone.

To turn up or down the inbound microphone:

To change the outbound talk volume:

To change the vehicle alert volume:

Note: All volume settings should be adjusted during normal or peak business hours. Adjusting them during slow times will likely produce volume settings that are too low. Note: Inbound and outbound are always defined from the perspective of the headset.

1. Enter the configuration mode.

2. Select a new value for 01 Drive thru Volume > Inbound Mic Volume. The range is 0 (silent) to 20 (maximum). Outbound Talk Volume Changing the outbound talk volume affects the volume of the speaker at the customer order point.

Note: To avoid feedback, set the outbound talk volume as low as possible

1. Enter the configuration mode.

2. Select a new value for 01 Drive thru Volume > Outbound Talk Volume. The range is 0 (silent) to 20 (maximum). Vehicle Alert Volume Changing the vehicle alert volume affects the volume of the vehicle alert signal on the headsets.

1. Enter the configuration mode.

2. Select a new value for 01 Drive thru Volume > Vehicle Alert Volume. The range is 0 (silent) to 20 (maximum).

Registering Headsets:

Each headset must be registered to a base station before it can be used. Once registered, it should not need to be registered again unless it is intentionally removed.

Add Headsets:

Remove the headset from the existing base station before adding it to a different one:

Remove Headsets Perform:

The following steps to un-register a lost, destroyed, or otherwise removed headset from the system, including a headset that is sent back to 3M for repair.

The repaired headset would have to be registered again at a later date

List All Headsets To see a list of the registered headsets:

• Each headset has a unique identification number. The number is imprinted on the headset and broadcast to the base station whenever it is turned on.

Note: A single headset should not be registered to more than one base station at any given site, whether or not the bases are interconnected.

• In dual-lane installations, all headsets are registered to Base #1. To register a headset:

  • Enter the base station configuration mode.

  • Select 04 Registration > 1 Add New Headsets.

  • Power on the headset when prompted. Or in the case of a G5 headset, insert he battery to automatically power on the headset.

  • Wait up to two minutes for {Headset xxxxxxx Has Been Registered!} to appear at the bottom of the display.

  • Repeat step 3 for additional headsets.

  • Press Mode when finished.

• Enter the base station configuration mode.

• Select 04 Registration > 2 Remove Headsets.

• Scroll to the number of the headset you want to un-register.

• Press Enter.

Note: If you do not know or have access to the number of the headset to be unregistered, identify the headsets that you want to remain in service and un-register any that remain on the list.

• Enter the base station configuration mode.

• Select 04 Registration > 3 List All Headsets.

Reading the Summit Timer

Cars in lane are displaying a real-time depiction of drive thru events.

Timed customer service points in lane.

Service point targets:

• COD - 35 sec

• Cashier - 50 secs

• Pick-up - 55 secs

• Total Time - 3 mins 30 secs

% of cars served that have met service targets

• 80% of cars that achieve targets = Green

• 65% of cars that achieve target = Amber

Data window displaying averages of a daypart

Dayparts:

• Breakfast 5am - 9am

• Mid Morning 9am - 11am

• Lunch 11am - 2pm

• Snack PM 2pm - 5pm

• Dinner 5pm - 8pm

  Total time displayed referencing first in queue

Open

IMPORTANT: COD is not displaying orders for the customer if font on timer screen is RED

TARGETS

The driver thru targets have been set by TCC.

The system use green, amber and red colours to visually indicate performance against targets.

AUDIO

Arrival - this tone will sound when a car pulls into the lane at the pre-warn.

Pick-up - this tone will sound when the car has exceeded the pick-up goal

Total Time (2 tones) - the first tone will sound at 3mins indicating you have 30 secs to complete the car. The tone will sound again when a car has been in the drive thru for longer than the total time target, 3mins 30 sec.

What is CSS? (OR O+W)

CSS stands for CONTACT SERVICE SPEED and is a total of all the customer service points.

O+W stands for ORDER + WINDOWS

COD + Cashier + Pick-up = CSS or O+W

What is the different between CSS (O+W) and total time?

Total time calculates the customers overall experience, from the time they arrive at the order point until they receive their meal.

CSS (O+W) calculates the service points only.

By focusing on CSS you will speed up the total time.

Ranking Screen

The first 3 columns are the rolling hour results

Stores are ranks by column 1 which is based on stores CSS results for the previous rolling hour

Column 2 and 3 are your total time results for the rolling hour

Column 4 is number of cars

First number - cars for the rolling hour

Second number - total cars for the day

Full day - the same data as above for the entire day

How to maximise dual lane operations

The advantages of a dual lane set up allow for the capacity and thru put of your drive thru to increase.

Queues leading up to the order point shorten as customers can choose the shortest line rather than queuing in a single format.

Higher capacity does mean that the speed at the pick-up window requires organisation and efficiency to prepare double the amount of orders during peak.

Ensure your kitchen and prep teams are equipped with the tools such as headsets and the goals at the window is shared with the prep team to ensure accountability of this service point.

Merge Loops:

These are applicable in dual lane drive-thrus and are placed strategically post order point (shown in below diagram) to ensure the correct car order is sequenced upon reaching the cash window

Reports

You will have access to a standard set of store reports through Summit Panorama on your store PC.

After your timer has been installed you will receive your username (sent via store email). Your password will be sent to your mobile phone.

https://summitpanorama.com

User Name

Password

Login

Use the dashboard tabs to view reports

Use filters in top righthand side to change date range

Support and Service

TECHNICAL SUPPORT

If you require technical support for your Timing System please send an email to support@summitinnovations.com.au

PANORAMA SUPPORT

For Panorama reporting support please send an email to support@summitpanorama.com

Please provide as much information as possible (including photos or screenshots) to assist the support team and speed up the resolution time. Times, dates and photos are appreciated in order to assist with the problem and the turnaround of the solution.

Once you have submitted, you will be e-mailed a ticket number. A technician will investigate and respond; in most cases we may be able to access your timer remotely, otherwise you will receive a call the following business day to troubleshoot over the phone.

FAQS and Troubleshooting

FAQs and Troubleshooting guide for further information about your Summit Drive Thru system.